Refund policy

Last updated: September 18, 2026

Thank you for shopping with Revitune. We want you to love your V-Line Face Sculpt Band and Collagen V-Line Mask. If something isn't right, here's how returns and refunds work.

30-Day Return Window

Our return terms differ slightly by product, since the V-Line Face Sculpt Band is a reusable item and the Collagen V-Line Mask is a single-use, face-worn consumable:

• V-Line Face Sculpt Band. We back the Band with a 30-day satisfaction guarantee. You have 30 days from the date of delivery to try it — if it's not for you, request a return within that window. The Band does not need to be unused or in its original packaging to qualify; please return it in good, sanitary condition.
• Collagen V-Line Mask. Because sheet masks are a single-use, face-worn item, we can only accept returns of unopened, sealed boxes within 30 days of delivery, for hygiene reasons.
• Band + Mask Set (bundle). The Band portion of a bundle order may be returned per the Band terms above. Any Mask boxes included in the bundle must be unopened and sealed to be eligible for that portion of the refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at hello@revitune.com within 14 days of delivery with photos of the issue. We will provide a free replacement or full refund — you will not need to pay return shipping for damaged or defective items.

How to Start a Return

To start a return, email us at hello@revitune.com with your order number and reason for return. We will respond with return instructions. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

For Band satisfaction-guarantee returns and Mask unopened returns alike, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact

Questions about your return? Email us anytime at hello@revitune.com.